The personality development program aims to improve the person from within through self-assessment and positive reinforcements. This Personality Development module will help them develop a success formula to make them a better individual with a positive outlook of their life. It will impart the necessary knowledge and skills to help the participants better serve the needs of both the internal and external customers. Engaging in personal development can lead to greater personal growth and personal satisfaction. Customer service professionals are one of the major points of contact between the consumers and the company considering that they are a representation of the brand equipping ourselves with people skills allow us to build effective relationships, understanding each other’s and expand our network. With the increased interest in people-oriented management, people skills are fast becoming the much needed assets for successful employees.